We verify and review each and every order placed on our website for security and fraud prevention purposes. Our system utilizes a variety of means to verify and conduct fraud check such as AVS (Address verification security) as obtained from your credit card billing information or as generated by our third-party security analytics solution providers.
We reserve the right to cancel any order if they do not meet our verification standards and or may require additional verification information to verify the order and the buyer.
Also, note that due to the difference in the verification steps and results for each order, the delivery and shipment time can vary and in some cases, it may translate to additional processing time.

You can choose to include a custom greeting card to your order. When you are ready to check out, under the “Customize” tab, include your custom text message or any photo.
We will automatically send an email to your recipient with your greeting on the specified date. We will also copy you on the email message.

For physical gift card order, we will print the custom greeting card and ship it along with your order.

Please note, that it is your responsibility to obtain the consent for sending a gift to your recipient. You may only send the gift to your gift recipient using our website if you have established a prior understanding or consent with your recipient.

Gift Cards:
A gift card is a prepaid stored-value money card usually issued by a retailer or bank to be used as an alternative to cash for purchases within a particular store or related businesses.
Gift cards as sold within our website refers to physical gift cards which gets delivered to you via mail

e-Vouchers or e-Gift Cards
e-Vouchers are the electronic version of physical gift cards. When you place an order for e-Voucher or e-Gift cards, we will email you a secret PIN (Identification number) that you can use to make purchase within the e-Gift card’s merchant’s store, typically online store in most cases.
Not all merchants and brands support or provide e-Vouchers and often the use of e-Vouchers are limited to their online sites or stores.
The PIN number and related details for your e-Voucher are also available under your order details in your “my account” for any future reference

Event Tickets
Event Tickets are like any tickets that you purchase for any events or shows, such as movie shows or live performances. When you order event tickets from our site, we will mail you an actual physical ticket to your delivery address.

Calling Cards
Calling cards are prepaid phone cards that you can use to make long distance phone calls from your land line or mobile phones.
Calling Card is often much cheaper than long distance providers, so you can easily budget your long distance calling costs. Instead of monthly billing anyone can simply pay for the calling time in advance and reduce the prepaid balance as you make calls.

Once you place the order on our site, Muskbird.com does not accept any returns or exchanges. Therefore please review and verify your order very carefully before placing it. Please refer to our shipping and returns policy page for more information

If you receive a defective, invalid or inactive card due to any error on our part, we would gladly refund or exchange your order upon your written request and as long as the merchandise is returned.

We offer very competitive pricing and a very convenient way of shopping for gift cards, event tickets, e-Vouchers and calling cards. Our key theme and business driver is really to provide absolute delight and complete customer satisfaction when you visit or shop at muskbird.com. Not only we provide many unique features such as an integrated personalized greetings and scheduled delivery for your order, but we also take pride in listening to your feedback and suggestions.

We offer a 100% guarantee that you will receive valid and authentic gift cards, event tickets and calling cards when you order them from our website. If you receive a defective, invalid or inactive card due to any error on our part, we would gladly refund or exchange your order.

For most calling cards and mobile top up cards, you can refer to the contact information or customer support numbers posted under product details section. If we are able to obtain the rate information for the cards, we will gladly post it on our web site. Please note that the rate information changes frequently and it may not be possible to obtain and post it on our web site. Please use your past experience, consumer feedback and other information where available prior to purchasing these cards.

While most calling cards offer very low and competitive long distance rates, should you feel not satisfied with any of the cards or it’s quality, please contact respective customer service or support numbers for their providers. Muskbird.com does not take any responsibility for the quality of these cards and is not liable for the rates or service charges incurred while using them. Put simply, we are re-sellers and have no capabilities or control on the quality, service charges and any fees if applicable for any of the cards.

Absolutely! We offer easy to use “Customize” option to include a custom greeting for your recipients to your order. Simply follow the steps below to send your order to another recipient instead of yourself:

1. When you are ready to check out, under the “Billing” tab, specify a different shipping address of your recipient. We will mail your physical cards to your recipient’s address directly.
You will still receive a delivery confirmation email stating that the order was sent to your recipient
2. Under the “Customize” tab, choose any custom greeting message and your favorite picture that you want to include with your order. We will print a copy of your custom greeting card and also include along with your order (For physical mail-in orders only)
3. For e-Vouchers or e-Gift cards, we will email your recipients with your custom greeting card along with any product information (product details, PIN number, etc)

Please note, that it is your responsibility to obtain the consent for sending a gift to your recipient. You may only send the gift to your gift recipient using our website if you have established a prior understanding or consent with your recipient.

Most gift cards, e-Vouchers and other cards sold on our web site have no expiry, unless otherwise stated.

Not necessarily. We use general images for gift cards, credit cards and other products sold on our website. Gift card providers frequently change the card logos, images and look and feel. As such, we cannot guarantee that you will receive the same look and feel for your ordered gift cards or event tickets. We do however guarantee that you will receive 100% valid product when you order from out website.

Unfortunately, the short answer is No.
Gift cards, Calling cards, Event tickets and similar products sold on our site are like cash and as such Muskbird.com does not accept any cancellation or exchange, once the order has been placed. So please review your order very carefully before placing it.

In certain situations, if we have not yet started processing your order, we may be able to revert or cancel your order, however, we issue no guarantees. Should you require any change or cancellations to your order, you can contact us using our email contact address or the “order chat” function available for your order under once you login to your account.

No, it is not necessary.

Depending upon your order, i.e. if it is an e-Voucher, we will e-mail your recipient with the production information such as PIN number, Serial number and any personalized greetings. We will also copy your using the e-mail address that you’d provided in your order. If it is a physical gift card order and you have designated it to be sent to your recipient, then we will ship and mail the product to your recipient’s address as specified on the “delivery” section of your order.

That being said, we welcome your recipient to visit and register on our web site and enjoy the convenience of digital shopping!

YES. Customer Privacy and Security are extremely important to us.
We utilize layers of defense and security measures to provide you with a safe buying experience such as data and transport layer encryption using “HTTPS/SSL” , network security, authorizations, computer vulnerability scanning and much more.
Our payment processing partners are one of the best known brands in the industry and we do not keep any permanent storage of your sensitive data such as credit card numbers. Such information is only used for the purpose of your payment verification and any information exchange is utilized through strong encryption mechanism.

For more information, please read our privacy policy page.

We will send you the PIN Numbers and Serial Number details for your card or event tickets to the email address specified while submitting your order.The same information is also available in your “My Account” order section for your particular order.

If you sent your order to any other recipient, then in addition to your self, we will also email your recipient with the same information at their email address as provided by you on the order.

For physical mail in orders, such as Gift Cards and Event Tickets, the delivery time will depend upon the method of shipping that you choose for your order and your destination shipping address. It can range from 1 to 9 business days for most orders however, give some extra time for remote and northern areas.

For e-Vouchers, e-Gift Cards and Calling Cards, the order delivery will happen over e-mail. It can take anywhere between 30 minutes to 24 hours to review, verify and confirm your order before you can receive your delivery e-mail with product PIN number and other information.

For more information, please visit our “Shipping and Returns Policy” page.

As part of the checkout and customize step, you can specify any future date of delivery for sending the email to your recipient with your customized greeting. For instance, you may want to email your recipient with your message on his/her birth date, but want to submit your gift order ahead of the time. With this example, we will process your order, take the payments and send your recipient with your message on the future date as indicated.
Please note, that for any physical gift card order, we will not be able to schedule the delivery and shipping to match the exact date indicated (only email message with custom greeting card and e-Voucher orders can be scheduled)

Sometimes it is possible that either we are unable to process your order or you might change your mind and as a result, the order may get canceled. However, you might notice a charge from us on your credit card or bank statement. This charge that you see represents “Pre-authorization” that we obtained from your bank as part of the order request. It does not represent an actual charge.

To understand this better, let’s take a look at how exactly the payment processing works between our payment gateway and your issuing bank.

Step-1 -Pre-authorization: When we successfully receive your order, we obtain a pre-authorization from your bank to charge you for the amount worth your order within 10-12 days. This is the period that normally pre-authorization is active and available to us from your bank to charge you in exchange for fulfilling your order. Your bank applies a virtual hold on the fund equivalent to the order amount as part of the pre-authorization to allow us to charge during the active pre-authorization period. We will charge if we are able to deliver (see the capture step-2 below).  However, if we do not process and cancel your order, we will not apply any capture or charge to your order and let the pre-pre-authorization expire on its own. This way customers won’t get charged and we won’t need to unnecessarily issue credit when we did not put any charges, to begin with. The transaction line entry that you see on your statement during pre-authorization will reset or expire once the pre-pre-authorization time expires (10-12 days depending on the bank). Each bank has its own policy on pre-authorization expiration and how they show or not show these charges on your statement. We do not have any control on your bank and how they display their statements so we suggest that you call themselves up for any clarification that you may seek.

Step-2 – Capture: If we process your order successfully and deliver your order, then our system captures the payment and takes the money from your bank. This completes the payment process as both you agreed to pay us (hence the pre-authorization from your bank) and then we delivered your order and hence it entitles us to charge.

More On Pre-authorizations

Merchants who use a card pre-authorization step, do not first debit funds from the cardholder when they receive the order. Instead, a pre-authorization approval is obtained from the cardholder`s bank which their bank in return puts a temporary “hold” on the funds that lasts for 5-12 days. The actual duration of the hold varies depending upon the bank and payment gateway agreement, but in general, if a merchant does not capture the money within this pre-authorization period, the authorization expires and the merchant may not be able to charge it under the same transaction.

The cardholder cannot go and spend this money (which was authorized for the order) anywhere else while the money is still under pre-authorized status. However, at the same time, the actual charge doesn’t come up either from their bank account during pre-authorization. If the cardholder calls their card issuing bank the card issuer will confirm that a pre-pre-authorization is holding funds on the cardholder’s account. Once the authorization period expires, the funds will be released back to the cardholder account automatically by the issuing bank. Beyond this point, the cardholder has access to this fund and merchant loses any privileges to capture.

What happens during Pre-authorization?

As explained above, regardless of your order being canceled or not, you will see a charge from us on your bank or credit card statement, even if it is pre-authorization. Some banks show it clearly as “Pending Transaction” while others don’t distinguish it. Each bank has its own way of showing such transactions on your statement and we have no control over how they show it. Unfortunately, this very point can create confusion to customers as they might feel that their money was taken out despite the order cancellation while the fact is that the money is not captured yet by us.

But, I do still see a charge from you although you say that order has been canceled. I want my money back

If your order was canceled and we confirmed to you that your order status is “Pre-authorization”, then you do not have to worry about payment or charge. Every order pre-authorization stays active on your statement for 10-12 days. Until then, you will see a transaction entry and you may not be able to access those funds temporarily during the pre-authorization period. After your pre-authorization expires, you won’t see any line item or transaction from us and the funds get released by your bank. There is nothing we can do from our end to void the pre-authorization or issue you any credit. How can we issue any credit when we did not charge you to begin with!

If you still are worried, you can off-course call your bank to verify. You can even ask your bank to take the money back from us. Banks have all the rights and authority to take the money back from our account on your behalf if we have wrongfully charged you. However, in the case of pre-authorization, banks normally don’t do anything as there is no actual money transferred or charged. We, however, encourage you to speak with your bank if you are not satisfied with our email responses to your queries.

We completely understand that pre-authorization can cause confusion sometimes, but this is a better and cleaner practice for online payment processing, compared to directly charging upfront and then reversing the payment in an event of cancellation. It also is safer for both consumers and merchants as it helps to prevent online frauds.

Yes. To strengthen security and combat against potential fraud activities, we restrict the number and value of cumulative orders per customer on a daily/weekly/monthly basis.

For certain products like calling cards, gift cards, and mobile top up, we limit the purchases to varying amounts for the daily/weekly/monthly purchase limits. The limit is different and changes based upon your history with us and type of the product. If our system determines a rate limit for your order, we will notify you accordingly. Your order will be canceled including any transaction/payments.

For business bulk orders, please contact us at [email protected] and drop a note on your individual business needs. We will handle business orders differently than retail orders and such restrictions may not apply.

Additional processing and compliance fees may apply for certain products such as gift cards or mobile top-up products while using payment options like credit card or PayPal.

The processing fee is required for us to thoroughly review and conduct enhanced security fraud checks when a credit card or PayPal option is chosen. These checks are not required to the same extent for other payment types such as cheques or Interac Debit cards and hence they do not incur any processing fees. Cheque and Interac Debit card payment options are available to customers should they wish to use and avoid processing fees.

The processing fee varies and will depend upon the product and payment options chosen. There are many other products where no additional fees or processing charge applies. You can find out on applicable processing or surcharge fees at the time or checkout and they will be included and described along with shopping cart item price and calculation.

Interac payment option allows you pay using your bank issued Interac debit card.

We integrate with most banks in Canada through our Interac payment program. If you choose Interac payment option at the time of check out, then you will be securely redirected to your bank’s web page using our payment provider’s gateway. You can then log in to your bank and complete the payment steps.

After you complete all your payment steps on your bank’s website, you will be redirected again to Muskbird.com confirming your payment and order acknowledgment

We support popular payment options such as – Paypal, Interac Bank Debit, Major Credit Cards including Visa, MasterCard, Amex and Discover. Alongside, we also offer payment option by Cheque payment.

Please note that Paypal and Credit Cards payment options are not available for certain products such as Gift Cards on our site and depending on the order type and amount. The main reason being high credit card processing fees and unfortunate possibilities of fraud related to gift cards ordering.

If you wish to request these payment options for ordering gift cards (paypal and credit cards), please email us with your order detail and attach documents to verify your identity such as driver’s license copy or utility bills. For certain order type and/or quantity, we may require to charge additional processing fees for accepting paypal or credit cards.
These requirements and fees are waived if the payment is made through either Interac payment or cheque payment.